Shipping Policy

At Rivaaz Ethnics, we want your favourite ethnic wear to reach you safely and on time.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

Once your order has been shipped, you will receive the available tracking information through your registered contact details.

2. Delivery Time

Estimated delivery time is generally [3–7 business days] after dispatch, depending on your location and the courier service.

Delivery timelines may vary for remote locations, during festive seasons, sales, adverse weather conditions or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping eligibility will be subject to the conditions displayed on the website at the time of purchase.

4. Delivery Address

Please ensure that your shipping address, phone number and other delivery details are correct before placing your order.

Rivaaz Ethnics may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

5. Delayed or Lost Shipments

Although we work with reliable logistics partners, occasional delays can occur due to courier issues, weather, operational disruptions or other unforeseen circumstances.

If your order appears to be delayed, please contact us with your order number so that we can assist you.

6. Damaged Package

If your package appears damaged at the time of delivery, we recommend recording an unboxing video and contacting us as soon as possible.

This helps us investigate the issue with the courier and provide appropriate assistance.

7. International Shipping

International shipping, if offered, may be subject to additional shipping charges, customs duties, taxes and local regulations applicable in the destination country.

Such charges, where applicable, may be payable by the customer.

8. Contact

For shipping-related questions: