Return & Exchange Policy

At Rivaaz Ethnics, we want you to love every piece you receive.

If there is an issue with your order, please contact us within [7 days] of delivery.

1. Eligibility for Return or Exchange

A product may be eligible for return or exchange if:

  • You received a wrong product
  • The product arrived damaged
  • The product has a manufacturing defect
  • The product does not match the product ordered

The product must be unused, unworn, unwashed and in its original condition, with all original tags, packaging and accessories intact.

2. Products Not Eligible for Return

The following may not be eligible for return or exchange:

  • Products that have been worn, washed, altered or damaged after delivery
  • Products without original tags or packaging
  • Products returned after the applicable return period
  • Products damaged due to improper handling or use
  • Products specifically marked as Non-Returnable on the product page

3. How to Request a Return or Exchange

To request a return or exchange, contact us at [EMAIL/WHATSAPP] with:

  • Order number
  • Product name
  • Reason for return/exchange
  • Clear photographs/videos of the product, where applicable

Our team will review the request and guide you through the next steps.

4. Quality Issues & Damaged Products

For damaged, defective or incorrect products, please contact us as soon as possible after delivery.

We may request photographs or an unboxing video to verify the issue.

5. Refunds

Once an approved return is received and inspected, the refund will be processed according to the applicable payment method and our internal processing timelines.

The exact time for the amount to reflect in your account may depend on your bank or payment provider.

6. Exchange

Approved exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund, as applicable.

7. Important Note About Colours

Product colours may appear slightly different depending on your device screen, display settings, lighting and photography conditions. Minor variation in colour may therefore not necessarily constitute a product defect.

8. Cancellation

Orders may only be cancelled before they are dispatched, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible.