Privacy Policy

At Rivaaz Ethnics, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support

We only collect information that is reasonably required to provide our services and process your orders.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Confirm and update you about your purchases
  • Provide customer support
  • Process returns, exchanges or refunds
  • Improve our products, website and services
  • Send important order-related communications
  • Prevent fraudulent or unauthorized transactions
  • Send promotional communications where permitted and where you have opted in

3. Payment Information

Payments may be processed through third-party payment service providers. Rivaaz Ethnics does not intentionally store your complete debit/credit card, UPI or banking credentials on its own servers.

Payment information is handled according to the applicable policies and security practices of the payment provider.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and provide relevant features.

You can control or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers such as:

  • Shipping and delivery partners
  • Payment processors
  • Website and technology service providers
  • Customer support or operational partners

Such information is shared only when necessary to provide our services, complete transactions or comply with legal obligations.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. Rivaaz Ethnics is not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

For privacy-related requests, please contact us using the details provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.